Privacy Policy
This Privacy Policy describes how Atlantic Connect collects, uses, and protects personal data when you use our site and related services. We are committed to protecting your privacy and handling your data in a transparent manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We collect information to provide and improve our services. The types of data we collect depend on how you interact with our online platform and the services you use.
Information You Provide to Us: This includes information you provide directly, such as when you fill out forms on our site, register for an account, subscribe to services, make enquiries, or contact us. This information may include your name, contact details (such as address and possibly a phone number if you choose to provide it in a form), billing information, and details about the services you are interested in or use.
Information Collected Automatically: When you visit our site, we may automatically collect certain information about your device and usage. This includes your IP address, browser type, operating system, referral URLs, pages viewed, and the dates/times of your visits. This information is typically collected through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect for various purposes, primarily based on specific legal grounds:
To Provide and Maintain Our Services: This includes processing your requests, managing your account, delivering the services you subscribe to (like fibre broadband or mobile data), processing payments, and providing technical support. This processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
To Communicate with You: We use your information to respond to your enquiries, send you service updates, notifications about your account, and important information about our services. This is typically based on our legitimate interest in providing customer support and managing our relationship with you, or necessary for contract performance.
To Improve and Personalise Our Services: We analyse usage data to understand how our services are used, identify areas for improvement, develop new features, and tailor your experience on our site. This is based on our legitimate interest in improving our offerings.
For Marketing and Promotions: With your consent, or based on our legitimate interest where permitted by law (e.g., for existing customers), we may send you information about our products, services, offers, and news that we believe may be of interest to you. You can opt out of receiving marketing communications at any time.
For Security and Fraud Prevention: We use information to protect the security of our services, prevent fraud, and detect malicious activity. This is based on our legitimate interest in ensuring the security of our operations and complying with legal obligations.
For Legal Compliance: We may process your information to comply with legal obligations, such as responding to legal requests, enforcing our terms and conditions, and protecting our rights and the rights of others.
Data Sharing and Disclosure
We do not sell your personal data. We may share your information with third parties in certain circumstances:
Service Providers: We may share data with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data storage, website hosting, analytics, and marketing services. These third parties are obligated to protect your data and use it only for the purposes for which it was disclosed.
Affiliates: We may share information with our affiliated companies for purposes consistent with this Privacy Policy.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined by the nature of the data, the purpose of processing, and relevant legal or regulatory requirements.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.
Your Data Protection Rights
Under GDPR and other applicable laws, you have certain rights regarding your personal data:
The Right to Access: You have the right to request copies of your personal data.
The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions (e.g., processing based on legitimate interests or for direct marketing).
The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
The Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.
The Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law. In Ireland, the relevant authority is the Data Protection Commission (DPC).
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
Third-Party Links
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will update the "last updated" date at the top of the Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your data protection rights, please contact us.
Our physical address for privacy inquiries is:
Atlantic Connect
5 Lapps Quay,
Cork, Co. Cork,
T12 E2X8
Ireland